What to Do When Things Go Missing or Get Damaged During Your Move

The moving industry receives the most complaints and negative feedbacks than any other industry out there. So, if you are going to move and hire a moving company, it is best that you are well-aware about the possibilities of having damaged goods or missing items. With the chaos observed during moving day, you certainly can’t supervise like a hawk all the items and possessions that you’ve got. The only way you’ll know that something is wrong is that the number of boxes being unloaded to your new place doesn’t tally with your checklist or that you find breaks and heavy scratches unto your appliances or valuables.

When this happens, it is important that you know what steps to take. According to Austin Movers, all moving companies assume liability for the value of all the household goods that they are transporting and handling. Depending on the valuation plan that you have paid for, a comprehensive one, for example, will necessitate that every item lost, damaged or destroyed will either be replaced with a similar item or paid for by cash or get repaired by the moving company. However, such option can be very costly and many will usually opt for the free-version of released value wherein the moving company can only be held liable to no more than a few cents per pound of the lost or damaged article.

When you are facing damaged or lost items against your moving company, one of the first steps you have to take is to talk to your movers. Here, it becomes useful that you have a recent video prior to the move that all the equipment and goods that you have are in great condition. This way the movers cannot disagree to your facts and that the damaged can only be proven to occur during transport. Videotaping and storing the damaged item is also important so that the insurance company can inspect it in case a claim can be made.

If the movers present on the job cannot address the situation, take up the complaint to their managers. Contact their office to make their higher bosses become aware of the incidence. When the moving crew will have to leave, sign the invoice along with a few notes about the incidence.

If the moving company doesn’t address your situation accordingly, Austin Movers suggests that you file a complaint to your local Department of Transportation (DOT) and you ask for help from your local Better Business Bureau (BBB). You can also opt to file a claim with your insurance company. If the damaged or lost goods have tremendous value, you can take up a legal complaint against your mover and bring the matter to the small claims court.

The austin movers offers great deals and special moving packages to suit your needs. Visit their website to know more about these packages and their range of services.